Frequently Asked Questions (FAQs)
Contact us directly if you can’t find the answer you’re looking for.
Background
What is StreetHunt Games?
StreetHunt Games is an outdoor, self-guided mystery played across the real streets of major cities across the UK; York London and Manchester. Think: scavenger hunt energy, escape room pressure, and detective drama atmosphere – all powered by your phone. Piece together clues. Follow a trail of secrets. Meet virtual contacts, crack codes, and see the city through a different lens.
Solve the case before time runs out – and step into a story you won’t forget.
What character do you play in StreetHunt Games?
You step into the shoes of the same character across both stories – but at very different points in their life.
In The Case of Colombia’s Finest, you’re already an established private detective, trusted by a network of contacts who owe you a favour or two. You’ll need every lead you can get to save your friend, Jim Robusta.
In Will Breaker, you’re at the beginning of your story – finding your way into the detective world after uncovering hidden secrets left behind by your uncle, a celebrated war correspondent.
Whether you’re following leads as a rookie or navigating contacts as a seasoned detective-for-hire, every Hunt challenges you to think fast, read between the lines, and stay one step ahead.
How did StreetHunt Games begin?
StreetHunt Games was founded by married duo Tony and Annaliza Sturge; both accountants with a passion for puzzles, travel, and immersive experiences. From escape rooms and immersive theatre to cryptic crosswords and board games, their love of storytelling and clever gameplay runs deep.
When Tony’s brother Nick – a programmer with a tech startup background – joined the team as CTO, the tech came to life, and so did the streets. Together, they’ve created a platform that turns cities into living gameboards.
Game set-up
When can you play StreetHunt Games?
You can play 7 days a week.
- York: Start between 10am and 5pm
- London & Manchester: Start between 9am and 8pm (seasonal hours may vary)
Game time is around 1–2 hours, with opportunities to pause along the way. You can start any time within the hour you select when booking.
How does the game work?
Your mission: meet virtual contacts, gather evidence, crack the case.
Using an interactive virtual map, you’ll be guided to locations where your contacts (no actors involved) are waiting with vital clues. Not every lead will help, though they will be honest – some contacts reveal new information only when the story unfolds.
Everything happens on your smartphone – you follow the trail, connect the dots, and race the clock.
What does this mean in practice?
At each location, you’ll answer a question to prove you’re there. That unlocks your next contact – and your next clue. The game walks you through your first contact so you can hit the ground running and don’t worry, they’re not designed to trick you, they will just tell you what they know. It’ll all make sense once you start!
Playing with friends? We recommend you book a ticket for each player so that everyone gets their own link to the game – or you can share devices.
How do I start the game?
After booking, you’ll get a team page link within 24 hours of booking (sooner if you’ve booked last-minute). Share it with your group – they’ll receive personalised links for their own devices.
You’ll also get a reminder email two days before your start, with:
- Your start location
- Your team page link
- Everything you need to know before you play
The first part of the Hunt includes a walkthrough, so you’re good to go.
Do I have to use the phone I booked with?
No – the game is web-based, so you can access it from any smartphone or tablet with decent internet access.
How do all players get access to the game?
You’ll get a team page link after booking.
Just forward that link to your teammates – they’ll add their details, agree to our privacy policy, and receive their own personalised links.
What happens if a player’s phone battery runs out?
We understand that not everyone will have access to a smartphone charger or a portable charger (though we do recommend you bring one!), so if a phone dies, players can follow the game on another device or you can take a quick break and charge your phone at a rest stop along the way.
On the day
What do I need to bring?
- A fully charged smartphone (portable charger recommended or your smartphone charger if you decide to take a break)
- Comfortable walking shoes
- Weather-appropriate gear (Rain? Sunglasses? Detective trench coat?)
- A sharp mind and a keen eye for detail (no magnifying glasses will be required!)
You’ll be walking city streets – stay alert and cross carefully.
What if there are tech issues during the hunt?
There’s a help page built into the game.
If you need extra support, email us asap (help@streethuntgames.com) – we’ll make sure your experience isn’t interrupted.
If construction or city changes impact a clue, you can use hint/skip functions – and we’ll adjust your score if needed.
How long does the game last?
We have created games that last for different durations but most hunts take around 1–2 hours, but it depends on your pace and how many breaks you take. Please check the specific Hunt page for details.
How is the difficulty level set?
We classify Hunts as Challenging, Moderate, or Leisurely based on:
- Puzzle complexity
- Walking distance
- Overall mystery difficulty
Challenging Hunts can cover up to 3 miles of walking so please consider this when children are involved. Where adult content or minimum age applies, it’s clearly marked on the hunt details page.
How does the scoring work?
You earn points for:
- Locations unlocked
- How quickly you solve the mystery
- Correct final answers.
Points are deducted if you use hints or skip questions.
At the end, you’ll be awarded a Gold, Silver, or Bronze StreetHunt medal.
Do you have a leaderboard?
Yes – and it gets competitive!
Each month, we share the Top 10 teams for each game (via email to the players that month).
Prizes for the top spot:
- Colombia’s Finest: A bag of Redemption Roasters coffee
- Will Breaker: A milk chocolate jigsaw puzzle (yes, really).
Play smart. Make the leaderboard.
Can you organise prizes for teams?
Yes – we can sort prizes for your winners (just let us know in advance).
These are optional add-ons, charged at cost price.
For Colombia’s Finest
A bag of Redemption Roasters Colombian Coffee for each winner
- £10 per bag
- Fits the theme – and the mood – perfectly.
For Will Breaker
A milk chocolate jigsaw puzzle
- £10 each
- Either one per team or one per player – your call
- Ideal for a post-Hunt team moment.
Want to add prizes? Just let us know when booking – we’ll handle the rest.
Where do the games end?
The final location is a secret. But rest assured – it’ll always be within the advertised game area.
Group play and events
Does StreetHunt Games cater for group events?
Absolutely – we can even cater for groups of 120+.
We can create tailored packages based on your group size, ideal team numbers, and how long you want to play for. Whether it’s a team social, a teen party, or a hen or stag do, we’ll help you plan a Hunt that fits the occasion.
Find out more about group events here and teen activities here.
Get in touch – we’d love to bring StreetHunt Games to your event.
Can multiple teams play against each other?
Yes – and it changes everything.
We recommend staggering start times by a few minutes to keep things moving – and just out of sight.
The games run on separate paths, but the thrill of the case is shared.
Planning more than three teams?
Drop us a line. We’ll help you set up the best format – and make sure the scoreboard tells the right story.
Will multiple teams go round together?
Start times are staggered, and some of the games aren’t fully linear – so teams take different routes through the story. You’ll be on your own path…but you might catch a glimpse of the competition.
What’s the difference between your standard and group package?
Standard Game – £18.15 per person (£16.50 + £1.65 booking fee)
- Teams are assigned by your group using our system
- Easy, flexible, self-serve setup.
Corporate Package – £22 per person
- We’ll handle team setup for you
- You’ll get a simple template to enter names/emails (already grouped by team)
- Want to round off the Hunt with food and drinks? We’ll help arrange a post-game booking – and you’ll get 10% off at selected venues.
What does a StreetHunt host do?
If you’re playing with a group, a StreetHunt host adds a little extra flavour to your day. They’ll:
- Greet the teams at the start and stagger your launch
- Snap a few photos at the start and along the way
- Stay on hand if any support is needed
- Meet you at the finish to announce the winner and hand over the prize.
Do I need a host if I’m playing with a team or larger group?
Not at all. The game runs smoothly without one – everything’s built for self-play.
But if you’d like someone there to kick things off (and crown a champion), we’re happy to help.
Accessibility and practicalities
Are the games suitable for wheelchair and buggy access?
Some steps and uneven ground make accessibility tricky. Please contact us before booking so we can advise based on the game you choose.
Do I need to know the area?
Not at all. Locals and visitors see familiar streets in a whole new light – that’s part of the mystery.
Can I play if English isn’t my first language?
The games are currently written in English and require a good understanding of the English language. Translations are being explored – subscribe to our newsletter to hear when these launch.
Do all games allow for breaks?
Yes – you can pause the game whenever you need to.
(Heads up: more than two pauses will slightly impact your score, but it’s not all about the points!)
You’ll get a list of nearby cafes, pubs, and picnic spots when you book.
What if I need the toilet during the Hunt?
Even Sherlock needed a toilet break from time to time! Plan ahead using this link.
Are you paid by the venues you recommend?
Streethunt Games do not receive any kickbacks from the locations on the maps – we just suggest spots we genuinely like.
Can dogs join the Hunt?
Yes – four-legged detectives are welcome, as long as they can manage the walk and don’t mind waiting while you crack the clues.
Do I need to run during the Hunt?
Not unless you really want to – just please take extra care around roads and traffic! You can take it at a walking pace – if you don’t reach all your contacts in time, you can still collect missing info at the end.
Do you have to play against the clock?
Only if you want to.
If you prefer a leisurely pace, you can extend the timer at the end and keep exploring.
Booking conditions
Why haven’t I received my booking confirmation email?
Sometimes confirmation emails get caught in spam, promotions or junk folders.
If it’s not there, just drop us a line at help@streethuntgames.com and we’ll sort it.
Can I get a refund?
Yes – bookings are fully flexible up to 48 hours before your start time.
After that, refunds aren’t available unless there are extenuating circumstances (we’ll always do what we can to help).
If you’ve already logged into the game on any device linked to your booking, we can’t offer a refund.
What if there’s bad weather?
If you want to reschedule, let us know at least 48 hours before your start time – we can pause your game access and rebook you.
If the weather turns after you’ve started, contact us. We’ll do what we can to move your Hunt to another day.
Are there any age restrictions on the games?
Recommended ages are listed on each game’s booking page.
Children who aren’t using a separate device can join for free – but they must be supervised throughout the Hunt.
You’ll be out on busy city streets, so usual road safety applies.
What payment methods do you accept?
We accept Visa, Mastercard, and American Express via our website.
All payments are upfront.
Need another option? Contact us and we’ll help.
Why is there a limit on group size?
We recommend teams of 5–6 players for the best experience.
Larger groups are welcome to split into smaller teams (3 and 3, for example) – and the head-to-head competition adds an extra layer of fun.
That said, if you prefer to play as one big team, it’s your choice.
Can I add extra players after booking?
Yes – if there are still tickets available.
You can either make a second booking via the website or email us, and we’ll set it up for you.
What if I can’t make my booked time anymore?
If something comes up, just email us at least 48 hours before your Hunt starts.
We’ll rearrange your booking and send you a fresh log-in link for your new date.
Future Hunts
How can I hear about new Hunts?
Easy – subscribe to our newsletter and follow us on Instagram and TikTok.
You’ll be the first to know when there are new cases to be cracked wide open!
Can I help test new games or share ideas?
We put every new Hunt through a thorough testing process – and we’re always keen to hear from sharp minds. If you’d like to be a tester or have ideas you think would make the next great mystery, get in touch.
Gift Vouchers
Do you offer gift vouchers?
Yes, you can order here and it’ll arrive in your inbox straight away! Email us at info@streethuntgames.com with any questions or if you’d like a personalised gift card to go with your voucher.